FAQ's: Frequently Asked Questions and Answers

FAQs


Below we have listed some of the most frequently asked questions. If you are enrolled in an online course, don't be afraid to post questions to the discussion boards in your Blackboard Course. If you have specific questions send an email through the Blackboard System to your instructor.

If you are having trouble accessing your course in Blackboard, check the answers to questions in the Technical Issues section, but also check Module 2 for more details about Checking Your Browser.



Basic Requirements
iDevice icon Qualities for Success
I'm not sure if I'm suited to online learning. What qualities do I need to succeed? How can I develop those skills?
iDevice icon Computer Skills and Requirements
What level of computer skill is needed for an online course. Do I need to have a computer and high speed internet?
Technical Issues
iDevice icon Problems Accessing Blackboard
Why can't I access Blackboard?
iDevice icon Missing Courses and Course Access Issues
Why are my courses missing or unavailable?
iDevice icon Problems with the Tools in Blackboard
Some tools in my course are not working. What's wrong?
iDevice icon Flie Downloads
Why is it that when I try to download a file in Blackboard/WebCT using Explorer, I get a blank screen?
iDevice icon Blackboard System Problems
How can I contact my instructor if the Blackboard System goes down for more than a couple of days?
iDevice icon George Brown Student Email
How do I access my George Brown Student Email - the one that is outside of Blackboard?

About Online Courses
iDevice icon Home/School
If I take an online course, will I ever have to come into the school for the course?
iDevice icon Synchronous Activities
Can I work on the course anytime I want or are there times when I have to meet with the class online?
iDevice icon Group Work
Will I have to work with a group online?
iDevice icon Due Dates
Because the course is online, can I do assignments whenever I want?
iDevice icon Instructor Office Hours
If I need help, do Instructors have Office Hours?
iDevice icon Response Time
If I have a question, how soon will my instructor get back to me?
iDevice icon Instructor Contact
I have been sending emails to my instructor and posting questions to the discussion board for several days and I can't get an answer from the instructor. What should I do?

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