Browsers, Cookies, Pop-Ups and Java

Many times when users experience difficulties using Blackboard, the issues are related to their Browser or settings related to Cookies, Java and Pop-ups. The video below will give you a short introduction to Checking your Browser. Before watching the video, review the definitions below.

Some Key Definitions:

Browser: A software application for retrieving, presenting, and traversing information resources on the Internet. For example, Microsoft Explorer, Firefox, Safari, Chrome

Cookies: A piece of text stored on a user's computer by their web browser. A cookie can be used for authentication or storing site preferences .

Java: Java is a software platform that runs inside a web browser to display certain content and run certain web applications. Blackboard uses Java for some of its functionality:

• Uploading files and attachments (i.e. the My Computer icon will not appear if Java is missing or not functioning properly)
• Editing pages using the built-in HTML Creator
• Loading certain activities, worksheets, and other interactive or sharable content
• Checking for browser incompatibilities at login

Pop-ups: Blackboard sometimes uses small browser windows to deliver requested content. Some pop-up blockers incorrectly interpret these small windows as pop-ups and block them.

Take a few minutes to view the video below.

Remember these key points:

1. When Logging on to Blackboard, your User Name is your student number and your Password is one that you have created using the Identity Management System
2. Make sure to allow Pop-ups in your Browser and in any Yahoo or Google Tool Bar.
3. Accept cookies. This enables your interaction with Blackboard.
4. If you get a notice about a "Security Certificate" click Yes or Accept.
5. If you get pop-ups about Java, always click Allow or Run.
6. For effective use of Blackboard, use a Browser certified by Blackboard.
7. If you are having trouble formating messages or uploading files, you may need to check that you have the correct version of Java. Click the Check Browser link for information.
8. If you are having any issues with Blackboard, always do a Browser Check.